Terms of Use

GENERAL

The use of electronic pages and services provided to the visitor/user, by the website https://roeoliveoil.com/ owned by «ROE - Cretan Olive Oil - Kyriakakis Estate» hereinafter referred to as «the company», presupposes your unconditional agreement with the following terms of use, which apply to the entire content of this specific website. Therefore, the visitor/user must carefully read these terms before using the services of the website and if they do not agree, they must not use its services and content. The visitor/user is kindly requested to check the content of the terms of use for any changes. Continued use of the website https://roeoliveoil.com/, even after any changes, signifies the unconditional acceptance of these terms by the visitor/user.

GENERAL TERMS AND CONDITIONS

The purpose of our company is to provide the best possible service to our customers. This online store (e-shop) allows both our customers and all internet users to be instantly informed about the products our company offers, as well as to make their purchases online.

Intellectual Property

Copyright and trademark

All the website's web design, text, graphics, their selection and arrangement, are the intellectual property of our company and are protected under the relevant provisions of Greek law, European law, and international conventions. All rights reserved, any text, image, or trademark is registered and used in this online store, with the permission of their respective owners.

Data Protection

You can see how we use your data in the Privacy Policy. The use of the electronic pages and services provided to the visitor/user by the website https://roeoliveoil.com/ presupposes their unreserved agreement with the terms stated therein.

Privacy Policy

In order to carry out any transaction through our company's online store and to place orders for its products, the disclosure of certain personal details of the customer will be requested. When placing an order, the full name, the shipping address for the products, the billing address for the order (if different from the shipping address), invoicing details (if invoicing has been selected), a contact telephone number, your email address and, in cases where payment is made by credit card, the card number, expiry date and the three-digit security code will be requested.

Can my details be disclosed to third parties/other companies?

These data are processed by the company in compliance with the application of the EU Data Protection Directive 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) applicable from 25 May 2018. For further details we refer you to the Privacy Statement (Privacy Policy) of this website
Credit card details are not stored on the company's storage media during the transaction.
Our company uses the information you provide during the electronic submission of the form in order to contact you regarding

  1. delivery of the order to your premises
  2. for confirmation and identification of the customer in every necessary case
  3. for new or alternative products offered by our company
  4. Special offers and news from our site

By submitting your personal data, you agree to your data being used by our company for the reasons stated in the Personal Data Protection Statement (Privacy Policy).

SAFETY

The SSL (Secure Sockets Layer) protocol is currently the global standard on the internet for authenticating websites to internet users and for encrypting data between internet users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thereby protecting personal information during its transfer. Furthermore, all information sent with the SSL protocol is protected by a mechanism that automatically verifies whether the data has been altered during transfer.
Furthermore, personal security is the password you provide when you become a member of the website https://roeoliveoil.com/.
In order to present any of your personal data you must first provide your username and password. For this reason, you must keep these details safe to avoid the risk of them falling into the hands of third parties. We also advise you to create passwords using symbols along with alphanumeric characters.
Finally, we would like to remind you that credit card details are not stored on the company's storage media during the transaction. All transactions you make through https://roeoliveoil.com/ are governed by International and European law, which regulate issues relating to e-commerce, as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues relating to distance selling.

MARKETABLE SPECIES - AVAILABILITY - CHARACTERISTICS

The products available for sale, their features, prices, and available stock, can be found at the web address https://roeoliveoil.com/ and are accessible to everyone. Users can search for more information about each product by clicking on the product's icon.
Our company guarantees timely notification to customers regarding product availability or non-availability, but bears no responsibility for their availability.
Our company endeavours daily to provide all necessary information for each product (technical specifications, prices, etc.). However, to minimise any errors, we would recommend that before you complete any purchase, you contact us in cases where the prices or any other product feature seem unusual or unreasonable.
The prices indicated in the relevant catalogues next to each product include the current VAT. In certain areas of Greece for which reduced VAT rates apply, and provided your purchase is made with an invoice, the product prices will be lower than those indicated by the reduced VAT.
Our company reserves the right to adjust the prices in its online store without being obliged to inform the public.

PRODUCT ORDERS AND CONSUMER PROTECTION

Orders placed through the e-shop https://roeoliveoil.com/ constitute distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is currently in force) and the amendments referred to in Decree 131/2003 (Government Gazette A’ 116/16.05.2003) and Decision 31619 Government Gazette 969/22.3.2017 and the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, which was published in the Official Journal of the European Union, No. L 304 of 22.11.2011, as it entered into force on 13/06/20.
The user has the right to place a valid order through the online store, provided they have legal capacity in accordance with the provisions of the Greek Civil Code (i.e., they have reached the age of eighteen and are not under legal guardianship regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to claim the return of any orders placed by persons lacking legal capacity from their guardian or custodian.

ORDER FULFILMENT VIA THE E-SHOP

To complete an order on our online shop, you will need:

  1. The completion of the special form with the necessary details for the conclusion of the sales contract.
  2. The unconditional acceptance of the terms of the sales contract and the terms of use, particularly the collection and, where required, the use of personal data.

On all pages of the online shop https://roeoliveoil.com/ and next to each product available for purchase, there is an "add to cart" button. Browse our online shop and add the products you wish to purchase to your cart.
To continue your shopping, select the category that contains the next item you are looking for from the main categories and add it to your basket. When you have finished adding products, press the «Proceed to checkout» button. You do not need to be a member of the online store https://roeoliveoil.com/ to place an order, but we would advise you toBecome a member, as the whole process will be much easier for any future use of our online store. Fill in the username and password you provided during your registration in the form and select «LOGIN» in the member area.
If you are not a member, press the new account creation button and fill in the new member registration form with an active e-mail account. The e-mail you provide must exist because our communication will also be through the e-mail you have provided during your registration. Even if you do not become a member, personal details will be requested such as: billing and order shipping address, e-mail, contact telephone number, details necessary for the conclusion and completion of the contract between the two parties.

Order Process

The order is completed in 5 steps:

  1. Identification (Ability to log in, register, or continue as a guest)
  2. Billing and shipping address
  3. Select shipping method
  4. Payment method selection
  5. Order confirmation and registration

In case there is a pending issue with your order, we will contact you at the details you have provided.
In the event that you do not receive a relevant order confirmation email or a notification from us by telephone, it is your responsibility to inform us without delay, as there may be a problem with the contact details you have provided. Our company bears no responsibility in the event that you have entered your contact details incorrectly, making communication with you impossible.

Payment Methods

The payment methods are clearly stated on the order completion page.

RETURNS / EXCHANGES / CANCELLATIONS

Returns Policy

The terms and conditions described in this policy apply to all products purchased in Greece through the online shop https://roeoliveoil.com/.

Order cancellation

When you place an order through the online shop https://roeoliveoil.com/, you have the option to cancel your order on the same day you placed it.
For any returns of your products, you can send your request in writing via email to info@roeoliveoil.com. For any information you require, please contact us using the contact details on our website. Products you wish to return must be in excellent condition, with packaging sealed. You are responsible for the cost of returning the products unless the product falls under warranty issues due to a manufacturing defect. In the event you open the product's packaging, you must ensure it is returned in perfect condition, along with all parts and accessories it comprises. You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you hand them over to our store or to the shipping company or courier company.
Our company is not liable for defects or poor quality of products supplied to customers. All products are received from suppliers pre-packaged. In the event that a defective product is demonstrably found among the delivered products, you have the right to return it and have it replaced at our shipping cost.
Should they not be returned within 15 days, our company reserves the right not to accept any return or product replacement. In any case, the maximum return period for replacement cannot be extended beyond fifteen (15) calendar days from the date of receipt.
In addition to the rights provided under the returns policy, all rights afforded to consumers under existing provisions and laws relating to the contract of sale, as well as any rights arising in relation to product warranty terms, are recognised in all cases.

Return of returned products

If you wish to return goods due to a change of mind, you will bear the direct cost of returning the products. The collection of returned products can only take place from the address you originally stated for their dispatch and which you have indicated to us in writing.
Do you agree to provide our company with as many details as possible regarding the goods receipt address, for example floor, difficulties for the haulier/courier's access, presence of a lift, narrow stairs, etc., in order to facilitate the collection process from the location you will indicate. Do you agree that there will be appropriate access to the premises for the collection of the returned goods.
If the courier considers that collecting the products from the location you indicate may cause damage to your property, they will inform you verbally and record it on the collection form. You may instruct the courier company to collect the products despite this notification; however, we will not be liable for any damage that may be caused to your property or the goods, given that the products.
You agree to give your partner all products you wish to return, including all parts and accessories that make them up. Upon receipt of the returned products by the carrier, you will sign a receipt to certify that the delivery to the carrier has taken place. The receipt will be provided to you by the partner carrier/courier.
If you are unable to be present yourself when collecting goods from the premises, you can appoint a representative to undertake this process on your behalf. This representative must be an adult and capable of overseeing the collection of your products for you.

Refund of the value of returned products

Provided you meet the return conditions, we will refund you the amount corresponding to the value of the goods you are returning in the same way you made the original transaction, unless you wish for a different method of refund, for which you must inform us in writing.
The refund for returned products will be processed as soon as possible. In any case, it will be processed after you inform us in writing of your request for product returns and we accept their return, and provided that the products have been handed over to the partner transport company/courier.
Exemptions from the right of withdrawal
The right of withdrawal does not apply in the following cases:

  • the supply of goods manufactured according to specifications set by you as a consumer or clearly personalised (Private Label Products)
  • the supply of goods which, after delivery, by their nature, have become inseparably mixed with other elements

Difference

  • Force Majeure: If, for reasons of force majeure (e.g. bad weather conditions, strikes, etc.), it is not possible to deliver the products within the predetermined time, we will inform you by telephone or e-mail, so that you may inform us if you wish, under these circumstances, to complete your order. Our company bears no responsibility for any situation beyond its control and will do everything humanly possible for your best service.
  • In cases where you have placed an online order and upon receipt you find that some products are missing from the total order, please contact us so that we can arrange all the necessary details and send you the products you did not receive at no extra charge.
  • Modification of the terms of this agreement: Our company reserves the right to amend or update the terms and conditions of transactions. It undertakes the obligation to update this text for any change or addition to the terms.
  • If you do not receive your ordered goods (and a considerable amount of time has passed since the order was placed), please contact our company. For your best and quickest service, we would recommend that you provide the special order code that was sent to the e-mail address you provided when placing your order.

In accordance with Directive 2013/11/EC, which was incorporated into Greek legislation by means of KYA 70330/2015 and Decision 31619, Government Gazette 969/22.3.2017 (article 8), the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure is provided for throughout the European Union. If the Customer has a problem with a purchase made from the Online Shop and resides in the EU, he/she can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for an out-of-court settlement of the dispute.